Support
Use these support channels for account, API, billing, and data-quality questions.
Before you contact us
- Check Getting started for API setup and Pricing for billing rules.
- For data corrections, include the endpoint, query, source URL, and request ID if available.
- For the live Japanese support page, see the Japanese page. For an English product overview, see jpcite for foreign-invested entities.
Billing and legal quick answers
- Cancel paid use from Stripe Customer Portal. API access remains valid through the current billing month, current-month usage remains billable, and API key deletion, rotation, or disabling is not billing cancellation.
- jpcite fees do not include external LLM, search, tool-use, cache, or cloud provider charges.
- Cost-saving and input-token reduction values are estimates, not guarantees.
source_fetched_atis when jpcite retrieved or structured the source, not the source publication date, legal effective date, or current availability guarantee.- jpcite is information-only and does not provide tax, legal, filing, audit, labor, registration, credit, or other professional advice.